Urgent appointments
If you have an urgent medical problem that requires same day input (Monday- Friday):
- Please telephone us on 01625 422249, Monday to Friday from 8am. Leave your details and one of our triage team will call you back the same day to provide clinical advice or an urgent appointment if you need one.
- Alternatively, you can also visit the surgery and speak to a receptionist, Monday to Friday from 8am to 6:30pm but please note that we do not offer a walk-in service so you will be asked to leave your contact details for the triage team to call you back initially.
Please note this is not suitable for medical emergencies / life threatening situations. Please contact 999 in these circumstances
When you get in touch, we will ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
Routine appointments can be booked up to 4 weeks in advance. To request a routine appointment:
- Book online using the Paco GP Digital Front Door
- Please use the above link where possible. If you are unable to access online services you can still telephone us on 01625 422249, Monday to Friday from 8am to 6.30pm
- Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
When you get in touch, we will ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by telephone
- face to face at the surgery
- on a video call
- by text or email
Appointments by telephone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system – Patient Access
- telephone us on 01625 422249, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Housebound patients can receive a home visit from a doctor by calling the practice between 8am and 10.30am. You’ll need to give some details about your problem to our receptionist so your doctor can call you to carry out an assessment to determine whether an at-home appointment is appropriate.
Children and babies should be brought into our surgery for appointments. We always make sure that children are seen as quickly as possible.
Your GP may refer you to the community nursing team for home visits, and anyone who has recently had a baby or who is a newly registered patient with a child under 5 will receive a home visit from our health visitor.