- Patients must wait longer for appointments
- Both staff and patients are frustrated
- Resources are wasted
Our ‘Did Not Attend’ Policy aims to reduce the impact of missed appointments.
After two missed appointments – one after the other – where we weren’t informed, we’ll contact you by letter to ask whether there are any problems that stand in the way of you easily accessing the surgery. If there’s anything we can do to help, please let us know. The letter will also advise you that any further missed appointments may mean that you’re removed from our patient list. This letter (known as a warning letter), will be valid for 12 months.
If you miss another appointment within 12 months – our team will discuss the next step. If most of our team agrees, you’ll be removed from our practice as a patient. If this happens, we’ll send you a letter to inform you of the outcome. This will ask you to find an alternative GP practice.