We’re here to help and heal. We understand that being ill is stressful, having loved ones being poorly even more so. However we have a zero tolerance policy in place to protect our teams against violence and abuse – both of which are all too common in the NHS (there are 200 reported physical assaults on NHS staff every day in England).
We have the right to remove violent patients from our patient list. We will do so if we feel that we need to safeguard practice staff, patients or other persons.
Violence can include actual or threatened physical violence or verbal abuse. Should this happen, we inform the patient in writing of their removal. We’ll also record our reasons in their medical records.