The Patient Accessible Information Standard is designed to ensure our communication is designed in a way to support those with disability, impairment or sensory loss to access and understand the information they need.
This doesn’t apply to:
- Those who want information in other formats who do not have a disability or sensory loss
- Foreign Language Translation
- Those who have difficulty reading or understanding information for reasons other than a disability, impairment or sensory loss – for example, because of low literacy or a learning disability such as dyslexia
We can provide information is differing formats, including braille, easy-read, via email or NHS video link. We can also provide British Sign Language interpreters and advocates.
We will always ask our patients:
- Ask whether you have any information or communication needs
- Record and share your needs with other NHS adult social care providers (if you consent)
- Highlight what your needs are and how they should be met
- Make sure you receive support and information in the way you need